Paragon Theaters | FAQs


What is the Diamond Rewards Loyalty Program?
We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests.  Diamond Rewards cards are free and available at any Paragon Theater.  Please pick one up at your local theater.  Once you have it, go online to activate your card to start earning points for every purchase at Paragon Theaters (note, points take 24 hours to post to your account).  Please visit our Diamond Rewards page for more information and to activate your card by clicking here. Points are not retroactive; take a picture of your rewards card so you always have the number with you.

How do I redeem my free ticket and concession rewards?
Congratulations! Please redeem your free ticket by presenting your Diamond Rewards card at the box office. Free concession rewards can be redeemed at the concession stand by presenting your Diamond Rewards card at the beginning of the transaction. Guests can use their free concession reward and upgrade to a larger size.

Will I Get a FREE Movie Ticket on my Birthday?
That's right - all registered Diamond Rewards members earn a free ticket on their birthday if your birthday is registered.  Please ensure that your email is correct - and by midnight on the day of your birthday, you will receive an email notifying you about your free ticket.  You must present your Diamond Rewards card at the box office in order to redeem your free birthday ticket - birthday tickets are not redeemable online. Your free birthday ticket will arrive via email by midnight on your birthday and expires 30 days after your birthday. 

Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it?
We do not add points retroactively. For those who sometimes forget their card, it is a good idea to take a picture of it with your phone and then you always have the number with you, and remember that if your phone number is registered the concession or box office can look up your card.

I lost my Diamond Rewards Card--what do I do?
If your card is registered, the theater can look it up with your registered phone number. You can continue to use the account (without the card) or pick up a new card at the theater and send an email to requesting that your old and new cards be merged (the old card must be a registered card). Please be sure to provide the new card number. 

Why can't I register the gift card I received?
If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Email the gift card number, and the existing card so that the two can be merged. Any money or points on the card will be merged to the account number you want to keep.

When Will the Showtimes Be Available?
Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. On a holiday week, the showtimes may not be available until Wednesday. Sign up for our e-showtimes by clicking on the email icon on our website home page. The showtimes will be emailed to you on Thursday morning (and you will get a free popcorn coupon for signing up!).

How Do I Change My Seats?
You will need to follow the link on your confirmation page to refund the tickets and re-purchase your new seats. Note, you cannot do a partial refund. If the quantity of seats has changed, you need to refund the entire order and repurchase the correct amount of seats.

What Do I Need to Pick Up My Tickets?
Most locations (except Village and Kentlands) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. You can also retrieve tickets at the box office or automated box office with the credit card you used to make the purchase online or your confirmation number (see question below regarding retrieving confirmation).    

My Confirmation Email Didn't Come Through ... What Should I Do? 
You can look up your confirmation email at this link:

How Long Will a Movie Play at my Theater? 
Our "bookings" (contract with film companies) are for one week only.  Then, depending on how well a film performs, we will determine if it will "hold over" another week.  We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon.

Do You Have Student Discounts?
Yes! In order to take advantage of our special students discounts, guests must present a valid student ID at the box office.  Student discounts are not available online, and are only offered at select Paragon Theaters. Discounts apply to general admission tickets only.   

Do You Offer Military Discounts?
Most of our theaters offer military discounts.  Please check your local theater under the Ticket Pricing tab.  This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID).  Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). 

What are the Ages for Children / Senior Pricing?
Child tickets are for ages 2-12 .  Senior prices vary by theater.  Please visit your local theater's page for specific ticket pricing.  

What is Your Rated R Policy?
Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Paragon follows the MPAA guidelines for rated R movies which states:
1. Guests must be of 17 years of age to purchase a ticket.
2. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. 
Parents are urged to learn more about the film before taking their children to see it.  An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. For more information on this policy, please visit

Can I Purchase Tickets at Fandango?
Paragon Theaters is proud to be a partner of Fandango. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. Fandango gift cards can be used online at only - they are not redeemable at the theater.  Please click here for further details on how to use your Fandango gift card.  ‚Äč

Do You Allow Costumes?
Paragon Theaters welcomes guests to attend movies dressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. We also ask that you leave the masks at home.

Do You Offer Hearing Devices?
It does vary by location, but we do have assistive listening devices that can help patrons who are hard of hearing.  Please call your local theater directly for more specific information.  Unfortunately, at this time we do not have any close captioning systems but are currently investigating possible solutions.

How Many Tickets Can I Purchase Online?
Please note that there is a maximum of six tickets per online order. Should you wish to purchase more than six tickets at a time, please place separate orders.  

Accidental Order? Purchased Tickets for Wrong Theater?
If you need to cancel your ticket order, you may do so up to one hour prior to movie showtime.  After that, tickets are considered final sale.  In order to cancel your order, please refer to the instructions at the bottom of your ticket confirmation email. Please allow 10 business days for a credit to be seen on your statement.  While we process the refund request immediately, some banks take as long as 10 days to process the refund on their end.

Why Isn't a Certain Movie Playing at My Local Paragon Theater?
In certain markets, film studios sometimes allocate films among theaters in that area.  For example, one theater might receive one film to play, another theater might receive another.  While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films.  This happens mostly at our Village 12 and Pavilion (Naples) theater.  Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios.  Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters.   

Do you Have Any Special Offers and Promotions? 
Paragon Theaters sometimes offers special deals and promotions.  Please note that while the "promotional value" of the offer has an expiration date, the "face value" of the voucher will always be honored.  Please contact your local theater with any questions about specific promotions.  Special offers and promotions must be redeemed at the box office - they cannot be utilized online. 

What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? 
The following are considered holidays: New Year’s Day; Birthday of Martin Luther King, Jr.; President's Day; Memorial Day; Independence Day; Columbus Day; Labor Day; Thanksgiving Day; and Christmas Day.

Is Your Popcorn Gluten Free? 
We use Orville Redenbacher popcorn kernels from ConAgra.  Their gluten free statement is as follows:  Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten.  ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free.   

Do You Sell Gift Cards?
Gift cards can be purchased at all or our theater locations or online by clicking here.  Gift cards are sold online in increments of $25, $50 and $100.  Online orders placed by Noon EST will be shipped within two business days.  You may select from a range of shipping options including USPS and UPS.  Gift card orders cannot be delivered to PO Boxes.  Gift cards also can be purchased at any theater in increments of $5 starting at $10.  Please note that gift cards and Diamond Reward loyalty cards are one and the same - so don't forget to register your card by clicking here to start earning valuable reward points! 

Can You Please Describe the Club Level VIP Viewing Experience at Paragon Odyssey 15 IMAX?   
Our IMAX auditorium at Odyssey offers Club Level VIP seats ... they include extra roomy, leather, reservable seats located at the last four rows of the auditorium.  The entrance for Club Level VIP seating is through the Club Level of the Mezz Bistro Lounge, now serving small plates with a grab and go window.  Guests select a specific seat when purchasing a ticket.  Guests may bring food and beverages into the theater from the Mezz to enjoy during the movie. 

Do You Sell Group Tickets?
Paragon Theaters offers discounted pricing for large groups of 50 and up. Please click here for more information and contact your local theater directly to purchase group tickets. Group tickets cannot be purchased online.

Do You Offer Parties & Private Events? 
Please contact your local Paragon Theater directly to arrange a group outing or event.  We can accommodate small private groups (birthday parties, camp outings, etc.), as well as private movie screenings and larger corporate events.  Click here to request more information.

What is the Dress Code at Paragon Village 12?
The Paragon Village 12 dress code bans hats, jerseys, athletic wear, ripped jeans, shorts or pants below the waist, and baggy clothing.  Jeans are permissible so long as they do not have holes or rips in them. Likewise, T-shirts are OK as long as they are not sleeveless (for men) or cut off.  

How Do I Apply For a Job?
Please click here to find out about becoming a Paragon Theaters employee and apply today!

How Do I Make a Donation Request?
Please click here for more information on Paragon Theaters donation policy and to submit a donation request.  You will need your charity's Tax ID number in order to complete the form.  Donation requests must be submitted at least 8 weeks before an event.