FAQs

Paragon Theaters is fully dedicated to ensuring an enjoyable, safe and quality movie experience for all their guests.  This applies to everyone that walks through our doors, guests, staff, press, etc.  

Please note the following policies set in place to ensure we secure our theaters as safe, friendly, enjoyable environments. 

1. Possession of weapons (actual or imitation) or other potentially hazardous object or material is prohibited.
2. Large Backpacks/bags are subject to search prior to entry.
3. Paragon Theaters recommends that all devices with technologies capable of recording must be off & stored out of view during the film.
4. Guests may dress up as their favorite characters, although masks/hoods/face paint or costumes that cover/hide the face are strongly prohibited. Props such as character related weapons are also prohibited.
5. Recording or taking still photos of any performance or other on-screen content is a crime and will be prosecuted.
6. No excessive or loud talking is permitted during the featured presentation.
7. No use of profanity or disruptive behaviors.  
8. Bullying, racism or discrimination of any kind will not be accepted in any manner.
9. Over consumption of alcohol and/or signs of intoxication is strictly prohibited.
10. Management reserves the right to refuse service, including the service of alcohol to anyone at any time.
11. No possession and/or use of illegal drugs of any kind.

Additionally, please note:
 

1. Anyone under the age of 17 viewing an R-Rated feature must be accompanied by a parent or legal guardian throughout the entire feature.
2. No outside food or beverage is permitted.
3. Where applicable, opened or unopened alcohol of any kind is not permitted to be taken out of the building.
4. Paragon is not responsible for lost or stolen items.
5. Proper and neat attire is required at the sole discretion of Management.

Failure to adhere to any of the policies mentioned above could result in the expulsion of the individual and party from the property by Paragon Theaters management.  

We are proud to partner with studios to promote feature films and will run giveaways and social contests. Please see the official rules below.

NO SWEEPSTAKES ARE LIVE AT THE MOMENT - PLEASE CHECK BACK SOON

We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. The program is free (you just need an email address) and you earn a point for every ticket purchased, as well as five points for any concession purchase. You'll also get a free ticket on your birthday! Join our "virtual" program at this link.  

Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end.

All marketing colored passes are redeemable only at the box office (not online)*.

Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app and website. Be sure to note the expiration date on your reward and redeem in a timely manner.

*Some restrictions apply.  Please read all passes carefully for details.  There are surcharges often for Lux Box, Axis15 or Axis15 Extreme and 3D depending on the color pass.  

All registered Diamond Rewards members earn a free ticket* on their birthday! Please ensure that your email is correct - and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account.  You can redeem your free ticket on the Paragon Theaters app and website. Your free birthday ticket will be on your account by midnight on your birthday and expires 30 days after your birthday.

*Excludes Lux Box, Axis15 and Axis15 Extreme and 3D films.  You must also have your birth date registered in your membership profile.

If you visit the theater during a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. You will need to have your receipt or transaction number on hand in order to regain your points. 

As long as you a registered member,  any theater can look up your account with your registered phone number or email. We no longer process or require physical cards.  We have phased out plastic membership cards and have moved to a virtual rewards program so it is unncessary for you to have a card.

If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Any money or points on the card will be merged to the account number you want to keep.

All Studio bookings are confirmed on Mondays, so final weekly schedules become available for the coming weekend by late Tuesday evening. On a holiday week, the showtimes may not be available until Wednesday.

Sign up for our weekly Friday eNewsletter, which features links to all our showtimes, by scrolling to the bottom of the homepage and completing a simple two-question request.  (By joining our email list you will also receive a free popcorn coupon via email when you confirm your subscription.. be sure to check your spam folder!)

Please reach out to your local theater box office and speak to a Manager prior to the start of the movie so they can change things.

The box office at all locations can scan in both digital tickets on your mobile phone or physical paper printed tickets. You can also retrieve tickets at the box office or automated box office with the credit card you used to make the purchase online or your confirmation number (see question below regarding retrieving confirmation).    

To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. We charge a nominal fee per ticket in order to maintain this service for our valued guests. The fee is detailed (listed as "booking fee") on your order summary at checkout. The booking fee is non-refundable. 

Please note that for tickets purchased at the box office or online on our website, please reach back out directly to the local theater you were going to visit prior to the showtime, and ask for a Manager to initiate a refund. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Refunds are not available after the booking showtime.

Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. 

Thank you for your purchase. 

If you need to refund your ticket order, please reach out to the box office or contact the theater directly. 

Please note that there is a maximum of ten tickets per online order. Should you wish to purchase more than ten tickets at a time, please place separate orders.  

Our "bookings" (contract with film companies) are for one week only.  Then, depending on how well a film performs, we will determine if it will "hold over" another week.  We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon.

Yes! In order to take advantage of our special students discounts, guests must present a valid student ID at the box office.  Student discounts are not available online, and are only offered at select Paragon Theaters. Discounts apply to general admission tickets only. Pricing is available on each theater's Ticket Pricing tab.

Most of our theaters offer military discounts.  Please check your local theater under the Ticket Pricing tab.  This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID).  Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). 

Child tickets are for ages 2-12 .  Senior prices vary by theater.  Please visit your local theater's page for specific ticket pricing.  

Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Paragon follows the MPAA guidelines for rated R movies which states:
1. Guests must be of 17 years of age to purchase a ticket.
2. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. 
Parents are urged to learn more about the film before taking their children to see it.  An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. For more information on this policy, please visit www.mpaa.org. 

Paragon Theaters is proud to be a partner of Fandango.  Fandango gift cards can be used online at fandango.com only - they are NOT redeemable at Paragon theaters.  Please click here for further details on how to use your Fandango gift card.  

If you are experiencing difficulty using your Fandango tickets or gift cards, please reach out to the Customer Support Line. 

1-800- FANDANGO (1-800-326-3264) https://support.fandango.com 

Customer Support Line:

Everyday 6 am - 10 pm PT

Paragon Theaters welcomes guests to attend movies dressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. We also ask that you leave the masks at home.

Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does provide hearing-impaired guests with the option of using a device that enables close captioning for our films.  Please call your local theater directly for more specific information.   

In certain markets, film studios sometimes allocate films among theaters in that area.  For example, one theater might receive one film to play, another theater might receive another.  While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. 

It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios.  Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters.   

The following are considered holidays in terms of pricing restrictions at Paragon Theaters:

1. New Year’s Day + week around the holiday (exact dates will be posted at all locations - determined by the Studios)
2. Martin Luther King, Jr. Day
3. President's Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Columbus Day
8. Thanksgiving Day
9. Christmas Day + week around the holiday (exact dates will be posted at all locations - determined by the Studios)

We use Orville Redenbacher popcorn kernels from ConAgra.  Their gluten free statement is as follows:  Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten.  ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free.   

Paragon Theater's VIP Lux Box Dine-In seating are the only recliners in the auditoriums with a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service.  

All other General Admission luxury reclining seats do not allow for direct dine-in service.

Physical gift cards and e-Gift Cards can be purchased at all or our theater locations at the box office, or online on ParagonTheaters.com by clicking here. Online orders placed by Noon EST will be shipped within two business days.  Gift card orders cannot be delivered to PO Boxes. 

Paragon Theaters Gift Cards are currently only valid for the following transactions:

• Ticket purchases
• Concessions purchases

Paragon Theaters Gift Cards are currently not valid for use in connection with the following:

• The purchase of food and beverage from your Lux Box Dine-In Seats
• The purchase of other gift cards
• The purchase of food and beverage at The Agency Bar & Social (at Fenton in Cary, NC)

For any additoinal questions, please contact marketing@paragontheaters.com.  

Paragon Theaters offers discounted pricing for large groups of 50 and up. Please email your request to marketing@paragontheaters.com.

Yes! We can accommodate small private groups (birthday parties, camp outings, etc.), as well as private movie screenings and larger corporate events.  Click here to request more information.

Store or bakery-purchased cakes are allowed only with a pre-planned event.

Please notify your group sales team member if you do plan on bringing in a cake for your event.  Additional outside food and beverage is prohibited.

Please click here to find out about becoming a Paragon Theaters employee and apply today!

Please click here for more information on Paragon Theaters donation policy and to submit a donation request.  You will need your charity's Tax ID number in order to complete the form.  We also ask that donation requests be submitted at least 8 weeks before an event (if possible).